Terms and Conditions

PLEASE READ PRIOR TO BOOKING

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Places for this project CREATIVE HUMBER are only available to those who reside in the Hull Local Authority area, or those who live in a 5 km radius of the course venue.  (Hull Local Authority residents can attend any one session or those living on the East Riding border or who live within a 5 km radius of the venue of a session can attend) We ask you to provide an address and/or home postcode at the time of booking. Failure to provide accurate information will result in a place being withdrawn. All courses cost £1 (this includes the Eventbrite booking fee). Please note, we want this project to be available to as many people as possible. Therefore we are limiting bookings to only one of our 36 sessions initially per person. We allow a maximum of one adult and two children initially from the same household to attend one of our £1 events. However, we will update listings within 7 days of the event to allow additional bookings if places remain/become available. Please do not book onto other £1 courses as these will be refunded (less the booking fee).

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If you book a place, you are confirming that you have every intention to attend the course. Places are limited and if you do not attend, the place is restricted from use by another. However, we fully appreciate that circumstances can change. If you cannot attend an online or in-person session please let us know at the earliest opportunity so we can offer the place elsewhere. PLEASE ONLY BOOK A PLACE IF YOU AGREE TO COMMIT TO ATTENDING TO YOUR BEST KNOWLEDGE. 

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Bookings are taken on a first-come-first served basis. If places are filled, we do not offer a formal waiting list, but we will release information via our newsletter if places become available. Once places become available, you may email us at threadandpress@gmail.com to book. As places are very limited, bookings are limited to up to two children and one adult per household, and initially no more than one session per person, unless cancellation places become available, but we reserve the right to offer these to people who have not booked a place on another course.

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We use Eventbrite for all bookings for this project. Due ot the low cost of these course, the majority of your £1 cost is absorbed into a booking fee. We therefore do not offer full refunds. A refund is equivalent to approximately 33% of the fee paid per person. If you are unable to attend, please do let us know as soon as possible so that we can reallocate your place. These sessions are a wonderful opportunity and we want to make sure as many people can access them as possible. Failure to attend results in a place spare that could have been used elsewhere. If you are unable to use a debit card, credit card or Paypal and you wish to book, please email us at threadandpress@gmail.com.

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We will email you at least 24 hours prior to the session to check attendance. 

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Images used to describe courses are for illustration purposes only and may not reflect the exact outcome produced.

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If you need to know if there is parking or disabled access at a venue, please email us at threadandpress@gmail.com before booking. If you have a disability that may affect  use of machinery or equipment, please do email us prior to booking so we can establish the best way to accommodate your needs. 

If you want further places for additional family members, please sign up to our newsletter as this will provide information on places as they become available.  We reserve the right to offer priority to people whose household quota has not been fulfilled.  We request that you provide the ages of all child participants to enable us to provide age-appropriate resources. Age limits apply to some sessions for health and safety reasons.  If we receive bookings for more than the above stated maximum number of people per household, or those who do not meet age restrictions, we reserve the right to cancel additional bookings and will refund as per the amount stated above.  

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Tickets are not transferable in name. If you cannot attend please notify us at threadandpress@gmail.com and we will re-allocate your place. We can only offer a refund up to 7 days prior to the event. This refund will be minus any booking fee. Booking fees are not refundable. 

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Online classes will require access to an internet connection and Zoom. We will provide a Zoom code by email to all participants at least 48 hours prior to the course start date. We cannot repeat any sessions in the event of a failed internet connection or issues beyond the control of Thread and Press CIC. 

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In-person sessions will only run subject to guidance at the time of the session. We will always notify you within 24 hours of the start date of a course if the course cannot run. We reserve the right to change venues or dates if necessary and we will always advise you of this prior to the course start date. 

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We request that all bookings fill in the booking forms in full. If you do not submit the information required we may be unable to send you a kit (online courses) or admit you to an in-person session (see Covid guidance below)

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Sessions are funded and therefore very low cost. Funding was kindly provided the the National Lottery Community Fund. Places do not have a cash value and cannot be exchanged for any other course. 

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You should not exchange bookings with others, if you cannot attend, you must cancel with us directly. 

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We reserve the right to transfer in-person courses online if appropriate. Anyone booked onto an in--person course that needs to transfer online will be given the option to join this session as priority. 

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By creating artwork on our course, you agree to us sharing images of your artwork on social media (we would always do this anonymously). You are welcome to share your own images of your work to social media or in the public domain. Please do not share an images of any other participant. We ask that you do not photograph other individuals in the session. We also take photos or videos or work and/or participants in the (adults) sessions, however, we will always seek your permission before doing this. If you agree to us using your image or name or in our footage, you agree to us using this in the public domain. We will never take photos or videos of any children or families sessions. You are welcome to share photos of your child with their work for us to use on social media. 

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By attending one of our sessions, you agree to completion of the tasks set to the best of your ability and that you will complete a short evaluation at the end of the session, either on paper, by email or by Surveymonkey. Evaluation is important for our project so that we can determine the impact the project has had and whether objectives have been met.

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Resources are given to you for use in our sessions. We do not expect you to return any materials or equipment provided in online sessions. We do retain all excess materials and equipment for in-person sessions. If you receive a kit and then find you cannot attend your sessions, we ask you to return this wherever possible.

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COVID 19 - UPDATE as of 09/06/21

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Each venue will have specific requirements and guidelines inline with Government guidance on Covid-19. These will be explained to you at the time of booking. We also have copies of a risk assessment which you are welcome to view, if you choose to. Please be assured we have systems and procedures in pace to ensure adequate social distancing, cleanliness and hygiene. 

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As of September 2020, the government have announced that some venues in England will require adults and children aged 11 or over to wear face coverings  (unless exempt for medical reasons). Unless circumstances change, all adults will be asked to wear a face covering to our sessions. This may change if government guidance is relaxed. As per the Department of Education Guidance, we request that children aged 11 or over wear face coverings when in communal areas (not applicable in learning rooms whilst sitting at desks). We will inform you at booking if this applies. Adults are expected to wear face coverings when in our venues, including if picking up or dropping children off.

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Learners are reminded of the Rule of 6.  You should not book onto a course to meet socially with any more than 5 other people. This would class as a gathering of up to 6. 

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QR codes for the Government NHS Track and Trace app will be available for use at our venues, and we will take the name, address and contact details of any person attending an in-person course. In the event that you cannot use the app, we will retain your booking contact details as per the instructions listed in our privacy policy below. 

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You must not attend or course if you have Covid-19 symptoms or have had these symptoms in the last 7 days. If anyone in your household has shown Covid-19 symptoms, you should not attend a course with us for at least 14 days. If anyone who is attendance to our course displays Covid-19 symptoms or if they develop symptoms within 7 days of visiting the premises they must use the Test, Track and Trace system to alert others with whom they have been in contact. In the event of someone becoming unwell with suspected Covid19 symptoms while at our venue, collection will be arranged and asked to immediately inform Test, Track & Trace.

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We must draw your attention to the following to ensure the venue is 'Covid Secure':

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• Follow signs and directions, as appropriate when in the venue or collecting/dropping off

• Tables will be spaced suitably as per guidelines

• You should not attend any course with more than one other person from another household

• Interaction with other members should be maintained at a safe social distance

• PPE will not be required by learners, but you have the option to provide your own and use this if you wish

• Hand sanitiser will be accessible for your use

• Teachers may wear PPE, if appropriate to the scenario. 

• Shared equipment will be extremely limited and only used when it can be sanitised and cleaned appropriately before next use.

• Learners will be given their own individual resources to use, wherever possible

• Groups will be limited to consistent future groups, where possible. As outlined above, this means that at this stage, we will only be taking bookings for one session per household member unless specified otherwise.

• Learners will sit on individual tables, unless they are attending with a sibling or family member from the same household, in which case they can share a table if they choose. 

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We reserve the right to update this information inline with changes to government announcements and guidance. 

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Other Information

Our courses may have parking provided, this will be specified on the booking confirmation. Please use these spaces as directed. We accept no liability for any damage to vehicles or personal property in vehicles whilst vehicles are parked at the venue or other location.

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We do not allow food in our sessions. We cannot provide drinks at this time so we ask that you bring your own drinks in a suitable, water-tight container. 

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Our courses will run as supervised by our staff. Our staff have an Enhanced DBS certificates, a Paediatric First Aid qualification and we are fully insured. We are trained in Safeguarding and our Safeguarding Lead is Mrs Sarah Rands. 

In the event of any Safeguarding queries, please contact Holly Davis or Sarah Rands (Safeguarding Lead) at threadandpress@gmail.comOur Safeguarding policies can be seen on request. 

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In the event of a medical emergency, we are qualified first aiders. We will contact the emergency services and the emergency contact that you provide us. It is your responsibility to ensure that the emergency contact information that you provide is kept up-to-date.

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We provide material and equipment unless specified otherwise. 

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We cannot allow you to bring your own equipment to our sessions unless with prior agreement. 

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We make every effort to ensure our courses are accessible to all. There may be some locations that only have access via staircases, although this has been reduced to a minimum and avoided wherever possible. In the event that a course is running by access via staircase only, we will make this information clear and we will do our best to offer you an alternative course wherever possible.

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We will do our best to accommodate all learning needs. Please ensure you make us aware of any special needs, learning needs or learning requirements at the time of booking. We will not discriminate against anyone and welcome all learners. If you wish to bring someone for a supporting role, please let us know at the time of booking.

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Online Safety Policy

Updated 09/06/21

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Our aims are to protect all children, young people and adults involved in our organisation and who make use of technology (such as mobile phones, games consoles and the internet) while using our services.

We also aim to provide staff and volunteers with policy and procedure information regarding online safety and inform them how to respond to incidents. We also aim to ensure our organisation is operating in line with our values and within the law regrading how we behave online.

As part of using the internet and social media, our organisation will:

• understand the safety aspects - including what is acceptable and unacceptable behaviour for staff and children - when using websites, social media, apps and other forms of digital communication

• be aware that it doesn't matter what device is being used for digital interaction, but that the same safety aspects apply whether it is a computer, mobile phone or game console

• when using social media platforms, ensure that we adhere to relevant legislation and good practice

• regularly review existing safeguarding policies and procedures to ensure that online safeguarding issues are fully integrated, including:

  • making sure concerns of abuse or disclosures that take place online are written into our reporting procedures (See our Adult and Children's safeguarding policies)

  • incorporating online bullying ('cyberbullying') into our anti-bullying policy (See our Anti-bullying policy)

• provide training for the person responsible for managing our organisation's online presence

Managing Our Online Presence

Our online presence through our website or social media platforms will adhere to the following guidelines:

• All social media accounts will be password-protected, and at least 2 members of staff will have access to each account and password and
  the account will be monitored by a designated person or persons

• The designated person managing our online presence will seek advice from our designated safeguarding lead to advise on safety requirements

• A designated person will remove any inappropriate posts, explaining why, and informing anyone who may have been affected

• Any social media groups will be set to private

• Any adult-only groups shall be monitored to ensure that we do not admit members under 18 for safeguarding purposes

• We will not contact children directly through our social media pages or platforms. The only exception would be a children's social media group. Children would only be admitted to this group with permission from parents and must adhere to social media age restrictions. 

• We will never publish a child or adult's personal information online, including address, school name or telephone number. We may publish a photo or name but only with the permission of the adult, carer or parent. 

• Any posts or comments will be consistent with our aims

• We'll make sure children, young people and adults are aware of who manages our social media accounts and who to contact if they have any concerns

• Parents will be asked to give permission and approval for us to contact children directly through any social media account or group, or by any other means of communication outside a specified and booked Online session.

• Parents will be asked and must give written permission for photos or videos of their child to be used by us in any online or printed format. We would also ask any adult for their permission before using photos or videos online. 

• All of our accounts and email addresses will be appropriate and fit for purpose

Our Zoom Policy

Our online sessions are run through a licensed Zoom account. We provide Zoom meetings links and a passcode. Sessions can only be accessed with this link.

Staff and participants should never share these codes with anyone else.

Children's sessions will have a unique link and passcode for each session. 

We do not allow screen shares for participants (only staff) in our children's sessions

We reserve the right to remove any participants of behaviour is inappropriate

We do not allow any recording of our Zoom sessions, unless by the host and only with permission from all participants

Any recorded footage provided by staff  should not be shared with anyone outside of the session.

We ask that participants turn their cameras on for our sessions. Refusal to turn on a camera for introductions in our children's sessions may result in a place being terminated. Tis is simply to register and verify participants. 

We ask that participants do not share any personal information in our sessions. 

The host will end the call for all participants at the end of the session. 

The host will ask participants to join a waiting room at the start of the call and the host will admit participants. 

We ask that, if possible, participants change their screen name to match the participant's name. 

We do not tolerate any bullying online or otherwise. Please see our Anti-bullying policy

What We Expect from Staff (including Volunteers

• All staff will be aware of this policy and behave in accordance 

• All staff communicating to children or vulnerable adults online will have an up-t-date Enhanced DBS check. 

• Staff will seek the advice of the Designated Safeguarding Lead (Sarah Rands) if they have any concerns about the use of the internet or social media

• Staff should communicate any messages that they wish to send out to children, young people or vulnerable adults to the designated person responsible for the organisation's online presence (Holly Davis)

• Staff will not friend or follow children, young people or vulnerable adults from personal accounts on social media, or from personal email addresses or by private messages

• Staff will make sure any content posted is appropriate for the age forum of the group and for all ages when posted in the public domain

• Staff should refrain from communicating with parents through personal social media accounts wherever possible, and refer to formal communication methods using an organisation's email address, social media account or by telephone. 

• Staff will never contact children, young people or vulnerable adults directly by telephone.

• If staff need to contact children via email, we would only do so with parents permission and we will copy at least one other member of staff into any emails sent. 

• Staff will never contact children or young people directly outside of normal office hours

• Emails and contact will be signed off in an an appropriate and formal manner

• Any disclosures of abuse reported through social media will be dealt with in the same way as any face-t-face disclosure, according to our reporting procedures (see our Adult and Children's Safeguarding Policy)

• Smartphones will be used appropriately and will not be used to record any images or share any content without the permission of parents/carers. Content shared would meet our guidelines for appropriate content.

• Staff and young people would never engage in any inappropriate contact via online or other means.

What We Expect of Young People and Adults

• Adults and children should be made aware of this safety policy and agree to its terms before signing up to our courses

• We expect children, young people and adults' behaviour online to be consistent with these guidelines when using our services. 

• Bookings for our sessions should be made only by an parent/guardian or carer with parental authority. 

Using Mobile Phones

• Staff will not keep  children's or young people's phone numbers and will make all telephone contact through a parent, guardian or carer.

• We would always seek parental permission if we need to contact children directly

• In the event of contact being made to a child with parent permission, a copy of all communication will be kept and provided to our organisation and provided to parents or guardians at their request. The purpose for any contact will always be made evident. 

• If any child or young person makes contact with one of our members of staff via mobile phone (or other online device) we will either:

  • end the conversation and cease reply

  • suggest contacting the matter in a face-to-face or parental authorised event

  • if we are concerned for the child's welfare we will refer to the Designated Safeguarding Lead (Sarah Rands) 

• We ask parents to advise children and that adults in our sessions follow the following when in our sessions:

  • that mobile phones or recording devices should NOT be used in our sessions, online or otherwise. They should not be used for taking photos or videos in the session, sharing information from the session (whilst the session is in progress) or for communicating any information about others within the session

  • That the use of mobile phones during a taught session would be considered inappropriate for children and we encourage children to only bring mobile phones to sessions for emergency use only

  • We do not tolerate any bullying or discrimination, including that by mobile phone or other deice. Please see our Anti-bullying policy.

Use of Other Digital Devices and Programmes

The principles in this policy apply not matter which current or future technology is used including computers, laptops, tablets, web-enabled games consoles and smart TVs - and whether an app, programme or website is used. 

If any digital devices are used as part of activities within the organisation:

• we expect children and young people to adhere to the guidelines above

• we will ensure all staff adhere to the guidelines above

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Privacy Policy

This privacy policy will explain how our organisation (Thread and Press CIC) uses the personal data we collect from you when you use our website or provide booking information.

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COVID 19 - UPDATE as of 06/12/20

As per Government guidance, we must now keep a record of the contact details of anyone who enters the venue. These details will be taken at the time of booking In line with guidance issued by the Department for Health and Social Care, we will keep your details safely and in compliance with GDPR legislation for 21 days before securely disposing of, or deleting them. We (including the venue) will only share your details with NHS Track and Trace, if asked, if it is needed to help stop the spread of Covid-19. We will not use your details for any other purposes or pass them on to anyone else.

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As soon as we know of any changes to Government or local policy, we will update these terms and conditions. 

What data do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, communications); comments, feedback, product reviews, recommendations, and personal profile.

How do we collect your data?

You directly provide Thread and Press with most of the data we collect. We collect data and process data when you:

• Register interest in a booking or complete a booking form for any of our products or services.

• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.

• Voluntarily provide us with your name (optional) and email address to sign up to our newslettter.

• Use or view our website via your browser’s cookies.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

How will we use your data?

We collect such Non-personal and Personal Information for the following purposes:

1. To provide and operate the Services;

2. To provide our Users with ongoing customer assistance and technical support;

3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

5. To comply with any applicable laws and regulations.

We might:

• Email you with special offers on other products and services we think you might like (if you subscribe to our newsletter)

• If you give us permission, we may use data to promote our website or organisation. We will always seek individual permission before doing this.

We will not share your data with third party individuals or organisations.  

How do we store your data?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 
 

Our Company securely stores your booking contact data at our business premises. We may also take emergency contact phone numbers in a safe folder to our sessions. We also store any booking forms received digitally in an encrypted digital folder. Our Company will keep your booking data in digital and paper data for the duration of your bookings and for a period of 6 months after this date (unless Government guidance and policy changes), with the exception of data collected in an accident book which will be kept for a duration as per UK guidelines. Once this time period has expired, we will delete digital data safely and destroy paper data.

How do we contact you?

We may contact you to notify you regarding your booking, to troubleshoot problems with your booking, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology. For further information, visit allaboutcookies.org. We host out website with Wix.com. Wix use cookies for the operation of their website. To find out about which cookies Wix uses, please see this useful link. https://support.wix.com/en/article/cookies-and-your-wix-site

How do we use cookies?

Our Company uses cookies in a range of ways to improve your experience on our website, including:

• Keeping you signed in

• Understanding how you use our website

How can you manage cookies?

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The Thread and Press website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy. Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 13th July 2020.

Marketing

Our Company would like to send you information about products and services of ours that we think you might like. You can receive this by signing up to our newsletter or by ticking the relevant option on our booking form.

If you have agreed to receive marketing, you may always opt out at a later date or unsubscribe to our newsletter at any time.

You have the right at any time to stop Thread and Press from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please click here.

What are your data protection rights?

Thread and Press would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Thread and Press for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Thread and Press correct any information you believe is inaccurate. You also have the right to request Thread and Press to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Thread and Press erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Thread and Press restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Thread and Press’ processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Thread and Press transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: threadandpress@gmail.com

Or write to us: Thread and Press CIC, 34 Wold Road, Pocklington, East Riding of Yorkshire, YO42 2QG

Unsubscribing to mailing lists

If you wish to unsubscribe to our newsletter/mailing, list, you should choose the unsubscribe option which will be found on your email. You are free to unsubscribe at any time. Any technical issues should be directed to threadandpress@gmail.com.

How to contact us

If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: threadandpress@gmail.com

Or write to us at: Thread and Press CIC, 34 Wold Road, Pocklington, East Riding or Yorkshire, YO42 2QG

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

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