Bookings

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Most sessions from January 2024 will be booked via Craft Courses (www.craftcoirses.com) Some sessions are booked directly through Eventbrite or other third party website/organisations. 

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We cannot accept bookings for partial sessions of an advertised course (unless specified otherwise at the time of booking) Most sessions run on individual basis and can be booked as advertised.

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Course bookings can be taken once course times and dates have been released. This will usually happen approximately 4-6 weeks before the course start dates. This information will be released via our website and social media pages. We will also provide notification of bookings via our newsletter.

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Refunds

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If we are forced to cancel a session or sessions, due to staff absence or due to unforeseen circumstances with venues or equipment, then we will offer you a full refund for any missed sessions only. In all other circumstances, the refund policy below applies. Sessions are refunded based on a singular session cost by calculating the individual session cost and multiplying by the number of sessions missed. Session cost is worked out as an equal cost per session. 

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Bookings can be cancelled up to 2 weeks prior to the course start date with a full refund given. No refunds are offered if you choose to cancel a course within two weeks of the start date, or after the course commences, unless we are able to fill your place elsewhere. 

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If you cannot attend a session, we are unable to offer a refund for that session. Attendance to an alternative session may be possible subject to class sizes, but

is at our discretion.

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If we cancel a session or session(s), you will be entitled to a refund for that session(s). We will endeavour to give as much notice as possible.

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If a session(s) is cancelled due to an issue with the venue, you will be entitled to a refund for that session(s).

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Refunds mist be requested to us, or to Craft Courses admin team. 

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In the unlikely event that we need to change venue mid-course, we will do our best to seek an alternative venue. If you cannot attend this alternative venue, or if we cannot find one for that course, we will offer you a refund for the affected sessions.

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Our courses are dependent on numbers to be viable. We reserve the right to cancel a course before the start date if we do not get enough numbers to make the course viable. In these circumstances we will offer you a full refund.

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We do not refund deposits for parties or group bookings. The current exceptions to this is when are when a party or group booking is cancelled due to adverse windy weather (where a covered gazebo is not appropriate) or when a booking is cancelled by us.

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We can offer a refund to cancelled tuition and educational bookings, if cancelled at least 7 days prior to the session/event date. Bookings cancelled within 7 days at the event/session date will not usually be refunded. 

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General information

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Our courses may have parking provided, please use these spaces as directed. We accept no liability for any damage to vehicles or personal property in vehicles whilst vehicles are parked at the venue or other location.

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We do not allow food in our sessions unless specified. For session with a lunch-break, a suitable eating area will be provided.

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Our courses will run as supervised by our staff. Our staff have an Enhanced DBS certificates, a Paediatric First Aid qualification and we are fully insured.

In the event of a medical emergency, we are qualified first aiders. We will contact the emergency services and the emergency contact that you provide us. It is your responsibility to ensure that the emergency contact information that you provide is kept up-to-date.

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We provide basic materials and equipment. Some courses, such as Comprehensive Sewing, may suggest you provide your own additional fabrics of your choice.

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With the exception of sewing machines, we cannot allow you to bring your own equipment to our sessions. If you bring your own sewing machine you should ensure it is in good working order with a PAT test within the last 12 months, and this should be agreed in advance. We accept no responsibility for damage to people or equipment arising from the use of your own sewing machine.

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We make every effort to ensure our courses are accessible to all. There may be some locations that only have access via staircases, although this has been reduced to a minimum and avoided wherever possible. In the event that a course is running by access via staircase only, we will do our best to offer you an alternative course wherever possible.

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We will do our best to accommodate all learning needs. Please ensure you make us aware of any special needs, learning needs or learning requirements at the time of booking. We will not discriminate against anyone and welcome all learners. If you wish to bring someone for a supporting role, please let us know at the time of booking.

 

Bookings for Under 18

As parent/guardians of a learner under 18, we request that you complete all the relevant information on the booking form, including contact name (this is particularly important when booking a child, please ensure the number you give is the number we can contact you on the day in the event of emergencies). Please ensure that you fill the booking in your name, with your child's name as attendee (this will come up as an option on booking). It is your responsibility to ensure this information is up to date.

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We allow learners aged 13 years + to attend most adult courses if they are accompanied by an adult at all sessions. This is at our discretion. 

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For day courses we request that your child brings a packed lunch or a drink/snack. For health and safety reasons, we politely request that you do no pack foods containing nuts in a packed lunch.

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Our courses are delivered by experienced teachers and you can feel assured that your children are safe in our care. We treat all issues seriously and will not tolerate bullying or discrimination in any form. We expect reasonable behaviour by learners at all time. In the unlikely event that behaviour is unreasonable or unmanageable, we reserve the right to refuse the continuation of the learner’s place. We will not offer a refund in these circumstances.

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We request that Under 16s are brought to the course and collected promptly. If you child is to leave independently. or with someone other than the parent/guardian, please let us know in advance. 

 

Mobile phones should not be used in children's classes. We accept no responsibility for any loss or damage to personal property at the venue.

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We will provide gloves and aprons where appropriate. However, we accept no responsibility for clothing damaged as a result of our activities, we strongly suggest wearing suitable clothing.

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For health and safety reasons, clothing and hair should be securely fastened or tied back. No loose or long jewellery should be worn.

We like to use photos of learners and their artwork for publicity on our website or business social media pages. We would always seek parental permission before taking or sharing photos of children, or seek permission of the participant if an adult.

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We expect all participants and staff to adhere to our Code of Conduct policies in full.

We treat any Safeguarding issues are treated extremely seriously and will follow our Child and Adult Safeguarding Policies.

Please see our other policies for more information:

• Adult Safeguarding

• Child Safeguarding

• Code of Conduct: Participants

• Health and Safety Policy

• Code of Conduct: Employees and Volunteers

• Online Safety Policy

• Privacy Policy

• Equality and Diversity Policy

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Discounts and Offers

We may run discounts or promotional offers. We reserve the right to amend or change offers at any time (this will not affect discount codes that have already been agreed or applied to a booking) Only one discount can be applied to any one booking at any one time. Learners must commit to bookings before any discount can be applied. We may ask you to pay in full and refund you the discount amount when both parties have booked. Any cancellations of bookings may result in discounts being revoked. This is at our discretion. Sibling and multiple sessions discounts of 10% may be applicable. We offer sibling discount to children's sessions (excluding Online Art Club and Family sessions)  and multiple session discount if you book two courses within a two month period. Currently, we will apply this discount by offering a partial refund of 10% after the second booking, if you are eligible.  You do not need to do anything to get this discount. Discounts do not have a cash value and cannot be exchanged for cash. You are responsible for providing correct and accurate information. Any information that leads to in correct application of a discount code will result in a discount being revoked. Only one discount per booking. 

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Parties

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Parties usually require a deposit to be paid (which in the event of cancellation due to adverse weather without an indoor option, which would be refunded). Parties are expected to be paid for as a deposit at booking and the remaining balance within 7 days of the completed party. All other booking terms and policies apply. 

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Tuition

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We can also offer online 'Zoom' tuition for some activities. Tuition guide cost may vary and will always be agreed by both parties before proceeding. All other booking and refund terms apply. 

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Health and Safety

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We are experienced at delivering sewing sessions and we are fully insured for public liability cover. in booking yourself onto a session, you agree that you accept responsibility for the unlikely event of any harm or damage caused by the sewing machine, such as damage from the needle. In booking someone else onto the session, you should make sure they agree that they accept responsibility for the unlikely event of any harm or damage caused by the sewing machine, such as damage from the needle. All of our machines are serviced and PAT tested as appropriate.  We cannot accept any responsibility for any damage cause by inappropriate use, or independent use when not in attendance to our sessions. For learners under 18, by booking a child onto a workshop, you agree to their use of risk-assessed machinery and equipment. 

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If you wish to bring your sewing machine to our sessions, you do so at your own risk. It should be well-maintained and in good working order, with a PATE test certificate within the last 12 months. We do not accept any responsibility for damage to your sewing machine or loss of any equipment you bring to our session. We reserve the right to ask you to refrain from bringing a sewing machine if we deem it unfit for purpose. Please do not share your sewing machine with any other learners, we accept no responsibility for any harm your sewing machine may cause to other learners. 

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Sessions will be run by a member of our team with a First Aid qualification. An emergency phone is also available at each session.

 

   Online Safety Policy

Updated 26.01.21  

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Our aims are to protect all children, young people and adults involved in our organisation and who make use of technology (such as mobile phones, games consoles and the internet) while using our services.

We also aim to provide staff and volunteers with policy and procedure information regarding online safety and inform them how to respond to incidents. We also aim to ensure our organisation is operating in line with our values and within the law regarding how we behave online.

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As part of using the internet and social media, our organisation will:

• understand the safety aspects - including what is acceptable and unacceptable behaviour for staff and children - when using websites, social media, apps and other forms of digital communication

• be aware that it doesn't matter what device is being used for digital interaction, but that the same safety aspects apply whether it is a computer, mobile phone or game console

• when using social media platforms, ensure that we adhere to relevant legislation and good practice

• regularly review existing safeguarding policies and procedures to ensure that online safeguarding issues are fully integrated, including:

  • making sure concerns of abuse or disclosures that take place online are written into our reporting procedures (See our Adult and Children's safeguarding policies)​

  • incorporating online bullying ('cyberbullying') into our anti-bullying policy (See our Anti-bullying policy)

• provide training for the person responsible for managing our organisation's online presence

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Managing Our Online Presence

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Our online presence through our website or social media platforms will adhere to the following guidelines:

• All social media accounts will be password-protected, and at least 2 members of staff will have access to each account and password and
  the account will be monitored by a designated person or persons

• The designated person managing our online presence will seek advice from our designated safeguarding lead to advise on safety requirements

• A designated person will remove any inappropriate posts, explaining why, and informing anyone who may have been affected

• Any social media groups will be set to private

• Any adult-only groups shall be monitored to ensure that we do not admit members under 18 for safeguarding purposes

• We will not contact children directly through our social media pages or platforms. The only exception would be a children's social media group. Children would only be admitted to this group with permission from parents and must adhere to social media age restrictions. 

• We will never publish a child or adult's personal information online, including address, school name or telephone number. We may publish a photo or name but only with the permission of the adult, carer or parent. 

• Any posts or comments will be consistent with our aims

• We'll make sure children, young people and adults are aware of who manages our social media accounts and who to contact if they have any concerns

• Parents will be asked to give permission and approval for us to contact children directly through any social media account or group, or by any other means of communication outside a specified and booked Online session.

• Parents will be asked and must give written permission for photos or videos of their child to be used by us in any online or printed format. We would also ask any adult for their permission before using photos or videos online. 

• All of our accounts and email addresses will be appropriate and fit for purpose

 

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Our Zoom/Online Classes Policy

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Online Sessions are for the all ages although we suggest booking to the ages in the range suggested. Sessions are targeted at specific age groups and children of a different age may not find the session suited to their needs.  Please do feel free to check with us at threadandpress@gmail.com
Sessions are run via Zoom. Please allow yourself time to register and sign in to the meeting as we cannot delay start times. Registration may be required in advance. Children should be supervised whilst on our Zoom sessions. 
There is to be strictly no recording (by us or by attendees) of this event. 
We ask that users turn their camera to ON at the start of the session as a minimum, so that they can introduce themselves to others and we can register attendees. Cameras may be turned off throughout the session as you wish. 
We ask all participants to please try to ensure that their name as it appears in Zoom is the participant's name (change the screen name). You can rename yourself easily by clicking on the dots in the top corner of your picture in the gallery, and choosing rename. 
We reserve the right to remove people from the meeting if we cannot verify identity and we do not offer a refund in these instances. 
Due to the nature of these sessions, we encourage chat at set intervals - usually the start and end of the session, although we do not expect or require children to be on mute for the duration. Please note, the host may mute particpants if background noise causes an issue to the session delivery. You may unmute at any time that the noise ceases. 
Please do not share your Zoom access code outside of your household. We welcome family members and siblings to join in, using the same zoom code for that session.
Please ensure your child is able to work in a safe and appropriate environment during the event. They are welcome to leave the session at any time if they wish. Please remind your child to turn their camera OFF and MUTE if they wish to leave the room or need to take a break. If your child has never used Zoom for a shared meeting before, it would be appropriate to explain to them how Zoom works and how they can be safe online. For more info, visit www.zoom.us Please ensure that everyone in your home is aware that your child is participating in a live Zoom session. 
Session will be run by a qualified teacher with Enhanced DBS. We also have an Online Safety Policy and Child Safeguarding Policy which we encourage you to read, along with our full terms and conditions, in our policies section
We do accept cancellations and offer a refund within two weeks of the session. Any cancellation requests after this time will not be refunded. 
If we are unable to run the session, we will notify you with as much notice as possible and refund you in full. 

Our online sessions are run through a licensed Zoom account. We provide Zoom meetings links and a passcode. Sessions can only be accessed with this link.

Staff and participants should never share these codes with anyone else.

Children's sessions will have a unique link and passcode for each session. 

We do not allow screen shares for participants (only staff) in our children's sessions

We reserve the right to remove any participants of behaviour is inappropriate

We do not allow any recording of our Zoom sessions.

We ask that participants turn their cameras on for our sessions, for at least the start of the session.

We ask that participants do not share any personal information in our sessions. Please ensure your children are aware of appropriate conversations for online sessions. 

The host will end the call for all participants at the end of the session. 

The host will ask participants to join a waiting room at the start of the call and the host will admit participants. 

We do not tolerate any bullying online or otherwise. Please see our Anti-bullying policy

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What We Expect from Staff (including Volunteers)

• All staff will be aware of this policy and behave in accordance 

• All staff communicating to children or vulnerable adults online will have an up-t-date Enhanced DBS check. 

• Staff will seek the advice of the Designated Safeguarding Lead (Sarah Rands) if they have any concerns about the use of the internet or social media

• Staff should communicate any messages that they wish to send out to children, young people or vulnerable adults to the designated person responsible for the organisation's online presence (Holly Davis)

• Staff will not friend or follow children, young people or vulnerable adults from personal accounts on social media, or from personal email addresses or by private messages

• Staff will make sure any content posted is appropriate for the age forum of the group and for all ages when posted in the public domain

• Staff should refrain from communicating with parents through personal social media accounts wherever possible, and refer to formal communication methods using an organisation's email address, social media account or by telephone. 

• Staff will never contact children, young people or vulnerable adults directly by telephone.

• If staff need to contact children via email, we would only do so with parents permission and we will copy at least one other member of staff into any emails sent. 

• Staff will never contact children or young people directly outside of normal office hours

• Emails and contact will be signed off in an an appropriate and formal manner

• Any disclosures of abuse reported through social media will be dealt with in the same way as any face-t-face disclosure, according to our reporting procedures (see our Adult and Children's Safeguarding Policy)

• Smartphones will be used appropriately and will not be used to record any images or share any content without the permission of parents/carers. Content shared would meet our guidelines for appropriate content.

• Staff and young people would never engage in any inappropriate contact via online or other means.

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What We Expect of Young People and Adults

• Adults and children should be made aware of this safety policy and agree to its terms before signing up to our courses

• We expect children, young people and adults' behaviour online to be consistent with these guidelines when using our services. 

• Bookings for our sessions should be made only by an parent/guardian or carer with parental authority. 

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Using Mobile Phones

• Staff will not keep children's or young people's phone numbers and will make all telephone contact through a parent, guardian or carer.

• We would always seek parental permission if we need to contact children directly

• In the event of contact being made to a child with parent permission, a copy of all communication will be kept and provided to our organisation and provided to parents or guardians at their request. The purpose for any contact will always be made evident. 

• If any child or young person makes contact with one of our members of staff via mobile phone (or other online device) we will either:

  • end the conversation and cease reply​

  • suggest contacting the matter in a face-to-face or parental authorised event

  • if we are concerned for the child's welfare we will refer to the Designated Safeguarding Lead (Sarah Rands) 

• We ask parents to advise children and that adults in our sessions follow the following when in our sessions:

  • that mobile phones or recording devices should NOT be used in our sessions, online or otherwise. They should not be used for taking photos or videos in the session, sharing information from the session (whilst the session is in progress) or for communicating any information about others within the session

  • That the use of mobile phones during a taught session would be considered inappropriate for children and we encourage children to only bring mobile phones to sessions for emergency use only

  • We do not tolerate any bullying or discrimination, including that by mobile phone or other deice. Please see our Anti-bullying policy.

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Use of Other Digital Devices and Programmes

The principles in this policy apply not matter which current or future technology is used including computers, laptops, tablets, web-enabled games consoles and smart TVs - and whether an app, programme or website is used. 

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If any digital devices are used as part of activities within the organisation:

• we expect children and young people to adhere to the guidelines above

• we will ensure all staff adhere to the guidelines above     

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Privacy Policy

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This privacy policy will explain how our organisation (Thread and Press) uses the personal data we collect from you when you use our website or provide booking information.

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We like to use photos of our sessions and attendees for promotion and publicity in the public domain. We would always seek permission from individuals (adults) and parents/guardians (children) before taking or using any photographs. Images would only be used in our professional forum. You have the right to refuse any photographs or recordings of your or your child’s image. We do take photograph of artwork as appropriate and may use these for publicity purposes. 

 

What data do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, communications); comments, feedback, product reviews, recommendations, and personal profile.

 

How do we collect your data?

You directly provide Thread and Press with most of the data we collect. We collect data and process data when you:

• Register interest in a booking or complete a form for any of our products or services.

• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.

• Voluntarily provide us with your name (optional) and email address to sign up to our newslettter.

• Use or view our website via your browser’s cookies.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Please also refer to the Craft Courses data policy on their website. 

 

How will we use your data?

We collect such Non-personal and Personal Information for the following purposes:

1. To provide and operate the Services;

2. To provide our Users with ongoing customer assistance and technical support;

3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

5. To comply with any applicable laws and regulations.

We might:​

• Email you with special offers on other products and services we think you might like (if you subscribe to our newsletter)

• If you give us permission, we may use data to promote our website or organisation. We will always seek individual permission before doing this.

 

We will not share your data with third party individuals or organisations.  

 

How do we store your data?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 
 

Our Company securely stores your booking contact data at our business premises. We may also take emergency contact phone numbers in a safe folder to our sessions. We also store any booking forms received digitally in an encrypted digital folder. Our Company will keep your booking data in digital format for the duration of your bookings and for a period of up to 12 months, (unless Government guidance and policy changes), with the exception of data collected in an accident book which will be kept for a duration as per UK guidelines. Once this time period has expired, we will delete digital data safely.

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How do we contact you?

We may contact you to notify you regarding your booking, to troubleshoot problems with your booking, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

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Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology. For further information, visit allaboutcookies.org. We host out website with Wix.com. Wix use cookies for the operation of their website. To find out about which cookies Wix uses, please see this useful link. https://support.wix.com/en/article/cookies-and-your-wix-site

 

How do we use cookies?

Our Company uses cookies in a range of ways to improve your experience on our website, including:

• Keeping you signed in

• Understanding how you use our website

 

How can you manage cookies?

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The Thread and Press website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy. Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 13th December 2023. 

 

Marketing

Our Company would like to send you information about products and services of ours that we think you might like. You can receive this by signing up to our newsletter or by ticking the relevant option on our booking form.

If you have agreed to receive marketing, you may always opt out at a later date or unsubscribe to our newsletter at any time.

You have the right at any time to stop Thread and Press from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please choose the unsubscribe option on your marketing email. 

 

What are your data protection rights?

Thread and Press would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Thread and Press for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Thread and Press correct any information you believe is inaccurate. You also have the right to request Thread and Press to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Thread and Press erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Thread and Press restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Thread and Press’ processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Thread and Press transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: threadandpress@gmail.com

Or write to us: Thread and Press, 34 Wold Road, Pocklington, East Riding of Yorkshire, YO42 2QG

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Unsubscribing to mailing lists

If you wish to unsubscribe to our newsletter/mailing, list, you should choose the unsubscribe option which will be found on your email. You are free to unsubscribe at any time. Any technical issues should be directed to threadandpress@gmail.com.

 

How to contact us

If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: threadandpress@gmail.com

Or write to us at: Thread and Press, 34 Wold Road, Pocklington, East Riding of Yorkshire, YO42 2QG

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

 

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