Terms and Conditions
These are our general terms and conditions for our paid classes. For Wish You Were Here Terms and Conditions please visit the appropriate page by clicking here and scrolling to the bottom
Bookings are taken on a first-come-first served basis and are secured once a full booking form and payment have been received. Payments can be made by bank transfer or by cleared cheque, details of which will be provided on our full booking form.
Bookings are to be made in block sessions where specified. We cannot accept bookings for partial sessions of an advertised course. Some sessions run on a daily basis and can be booked as advertised.
Course bookings can be taken once course times and dates have been released. This will usually happen approximately 4-6 weeks before the course start dates. This information will be released via our website and social media pages. We will also provide notification of bookings via our newsletter.
Some courses are offered as a full session (usually approximately 7 weeks/sessions) and some offer a 3 week block booking option. If you choose to book a three week block, you may be able to extend your booking if places are available. You will be asked to pay the outstanding balance for the full sessions. Existing bookings would get priority.
COVID 19 - UPDATE
If we are forced to cancel a session or sessions, due to a confirmed case of Covid-19, or if instructed by the Government, then we will offer you a full refund for any missed sessions only. In all other circumstances, the refund policy below applies. Sessions are refunded based on a singular session cost by calculating the individual session cost and multiplying by the number of sessions missed. Session cost is worked out as an equal cost per session.
Bookings can be cancelled up to 2 weeks prior to the course start date with a full refund given. No refunds are offered if you choose to cancel a course within two weeks of the start date, or after the course commences.
If you cannot attend a session, we are unable to offer a refund for that session. Attendance to an alternative session may be possible subject to class sizes, but
is at our discretion.
If we cancel a session or session(s), you will be entitled to a refund for that session(s). We will endeavour to give as much notice as possible.
If a session(s) is cancelled due to an issue with the venue, you will be entitled to a refund for that session(s).
In the unlikely event that we need to change venue mid-course, we will do our best to seek an alternative venue. If you cannot attend this alternative venue, or if we cannot find one for that course, we will offer you a refund for the affected sessions.
Our courses are dependent on numbers to be viable. We reserve the right to cancel a course before the start date if we do not get enough numbers to make the course viable. In these circumstances we will offer you a full refund.
We do not refund deposits for parties or group bookings. The current exceptions to this is when are when a party or group booking is cancelled due to adverse windy weather (where a covered gazebo is not appropriate) or when a booking is cancelled by us, or due to a confirmed case of Covid-19.
We can offer a refund to cancelled tuition and educational bookings, if cancelled at least 7 days prior to the session/event date. Bookings cancelled within 7 days at the event/session date will not usually be refunded.
COVID 19 - UPDATE as of 29/09/20
Each venue will have specific requirements and guidelines inline with Government guidance on Covid-19. These will be explained to you at the time of booking. We also have copies of a risk assessment which you are welcome to view, if you choose to. Please be assured we have systems and procedures in pace to ensure adequate social distancing, cleanliness and hygiene.
As of September, the government have announced that some venues in England will require adults and children aged 11 or over to wear face coverings (unless exempt for medical reasons). As per the Department of Education Out of School Guidance, we request that children aged 11 or over wear face coverings when in communal areas (not applicable in learning rooms). We will inform you at booking if this applies. Adults are expected to wear face coverings when in our venues.
Learners are reminded of the Rule of 6. You should not book onto a course to meet socially with any more than 5 other people. This would class as a gathering of up to 6. (updated as of guidance at 29/09/20)
You must not attend or course if you have Covid-19 symptoms or have had these symptoms in the last 7 days. If anyone in your household has shown Covid-19 symptoms, you should not attend a course with us for at least 14 days. If anyone who is attendance to our course displays Covid-19 symptoms or if they develop symptoms within 7 days of visiting the premises they must use the Test, Track and Trace system to alert others with whom they have been in contact. In the event of someone becoming unwell with suspected Covid19 symptoms while at our venue, collection will be arranged and asked to immediately inform Test, Track & Trace.
We must draw your attention to the following to ensure the venue is 'Covid Secure':
Follow signs and directions, as appropriate when in the venue or collecting/dropping off
Tables will be spaced suitably as per guidelines
You should not attend any course with more than one other person from another household
Interaction with other members should be maintained at a safe social distance
PPE will not be required by learners, but you have the option to provide your own and use this if you wish
Hand sanitiser will be accessible for your use
Teachers may wear PPE, if appropriate to the scenario.
Shared equipment will be extremely limited and only used when it can be sanitised and cleaned appropriately before next use.
Learners will be given their own individual resources to use, wherever possible
Groups will be limited to consistent future groups, where possible. As outlined above, this means that at this stage, we will only be taking bookings for one double session per household member.
Learners will sit on individual tables, unless they are attending with a sibling from the same household, in which case they can share a table if they choose.
We reserve the right to update this information inline with changes to government announcements and guidance.
Our courses may have parking provided, please use these spaces as directed. We accept no liability for any damage to vehicles or personal property in vehicles whilst vehicles are parked at the venue or other location.
We do not allow food in our sessions. For session with a lunch-break, a suitable eating area will be provided.
Our courses will run as supervised by our staff. Our staff have an Enhanced DBS certificates, a Paediatric First Aid qualification and we are fully insured.
In the event of a medical emergency, we are qualified first aiders. We will contact the emergency services and the emergency contact that you provide us. It is your responsibility to ensure that the emergency contact information that you provide is kept up-to-date.
We provide basic materials and equipment. Some courses, such as Comprehensive Sewing, may suggest you provide your own additional fabrics of your choice.
With the exception of sewing machines, we cannot allow you to bring your own equipment to our sessions. If you bring your own sewing machine you should ensure it is in good working order. We accept no responsibility for damage to people or equipment arising from the use of your own sewing machine.
We make every effort to ensure our courses are accessible to all. There may be some locations that only have access via staircases, although this has been reduced to a minimum and avoided wherever possible. In the event that a course is running by access via staircase only, we will do our best to offer you an alternative course wherever possible.
We will do our best to accommodate all learning needs. Please ensure you make us aware of any special needs, learning needs or learning requirements at the time of booking. We will not discriminate against anyone and welcome all learners. If you wish to bring someone for a supporting role, please let us know at the time of booking.
Bookings for Under 18
As parent/guardians of a learner under 18, we request that you complete all the relevant information on the booking form, including contacts/emergency contacts. It is your responsibility to ensure this information is up to date.
We allow learners aged 13 years + to attend adult courses if they are accompanied by an adult at all sessions.
For day courses we request that your child brings a packed lunch. For health and safety reasons, we politely request that you do no pack foods containing nuts in a packed lunch.
Our courses are delivered by experienced teachers and you can feel assured that your children are safe in our care. We treat all issues seriously and will not tolerate bullying or discrimination in any form. We expect reasonable behaviour by learners at all time. In the unlikely event that behaviour is unreasonable or unmanageable, we reserve the right to refuse the continuation of the learner’s place. We will not offer a refund in these circumstances.
We request that Under 16s are brought to the course and collected promptly.
Mobile phones should not be used in classes. We accept no responsibility for any loss or damage to personal property at the venue.
We will provide gloves and aprons where appropriate. However, we accept no responsibility for clothing damaged as a result of our activities, we strongly suggest wearing suitable clothing.
For health and safety reasons, clothing and hair should be securely fastened or tied back. No loose or long jewellery should be worn.
We like to use photos of learners and their artwork for publicity on our website or business social media pages. We would always seek parental permission before taking or sharing photos of children, or seek permission of the participant if an adult.
We expect all participants and staff to adhere to our Code of Conduct policies in full.
We treat any Safeguarding issues are treated extremely seriously and will follow our Child and Adult Safeguarding Policies.
Please see our other policies for more information:
Discounts and Offers
We may run discounts or promotional offers. We reserve the right to amend or change offers at any time (this will not affect discount codes that have already been agreed or applied to a booking) Only one discount can be applied to any one booking. Learners must commit to bookings before any discount can be applied. We may ask you to pay in full and refund you the discount amount when both parties have booked. Any cancellations of bookings may result in discounts being revoked. This is at our discretion. Recommend a Friend discounts are one-off discounts only and can only be used once per customer. Sibling discount can be continued as long as both siblings remain booked onto courses. This discount can be applied to a maximum of three siblings. Discounts do not have a cash value and cannot be exchanged for cash. You are responsible for providing correct and accurate information. Any information that leads to in correct application of a discount code will result in a discount being revoked.
COVID 19 - UPDATE as of January 2021
We cannot currently offer in-person parties at this time. We can offer online 'Zoom' parties for some activities. Parties usually require a deposit to be paid (which in the event of cancellation due to adverse weather without an indoor option, which would be refunded). Parties are expected to be paid for as a deposit at booking and the remaining balance within 7 days of the completed party. All other booking terms and policies apply.
COVID 19 - UPDATE as of 29/09/20
We cannot currently offer in-person tuition at this time. We can offer online 'Zoom' tuition for some activities. All other booking and refund terms apply.
Health and Safety
We are experienced at delivering sewing sessions and we are fully insured for public liability cover. We ask all learners who are using a sewing machine to complete a form to agree that they accept responsibility for the unlikely event of any harm or damage caused by the sewing machine, such as damage from the needle. All of our machines are serviced and PAT tested as appropriate. We cannot accept any responsibility for any damage cause by inappropriate use, or independent use when not in attendance to our sessions. For learners under 18, we ask parents to complete a declaration of consent prior to use of any sewing machines or specialist equipment.
If you wish to bring your sewing machine to our sessions, you do so at your own risk. It should be well-maintained and in good working order. We do not accept any responsibility for damage to your sewing machine or loss of any equipment you bring to our session. We reserve the right to ask you to refrain from bringing a sewing machine if we deem it unfit for purpose. Please do not share your sewing machine with any other learners, we accept no responsibility for any harm your sewing machine may cause to other learners.
Sessions will be run by a member of our team with a First Aid qualification. An emergency phone is also available at each session.
Online Safety Policy
Our aims are to protect all children, young people and adults involved in our organisation and who make use of technology (such as mobile phones, games consoles and the internet) while using our services.
We also aim to provide staff and volunteers with policy and procedure information regarding online safety and inform them how to respond to incidents. We also aim to ensure our organisation is operating in line with our values and within the law regarding how we behave online.
As part of using the internet and social media, our organisation will:
understand the safety aspects - including what is acceptable and unacceptable behaviour for staff and children - when using websites, social media, apps and other forms of digital communication
be aware that it doesn't matter what device is being used for digital interaction, but that the same safety aspects apply whether it is a computer, mobile phone or game console
when using social media platforms, ensure that we adhere to relevant legislation and good practice
regularly review existing safeguarding policies and procedures to ensure that online safeguarding issues are fully integrated, including:
making sure concerns of abuse or disclosures that take place online are written into our reporting procedures (See our Adult and Children's safeguarding policies)
incorporating online bullying ('cyberbullying') into our anti-bullying policy (See our Anti-bullying policy)
provide training for the person responsible for managing our organisation's online presence
Managing Our Online Presence
Our online presence through our website or social media platforms will adhere to the following guidelines:
All social media accounts will be password-protected, and at least 2 members of staff will have access to each account and password and
the account will be monitored by a designated person or persons
The designated person managing our online presence will seek advice from our designated safeguarding lead to advise on safety requirements
A designated person will remove any inappropriate posts, explaining why, and informing anyone who may have been affected
Any social media groups will be set to private
Any adult-only groups shall be monitored to ensure that we do not admit members under 18 for safeguarding purposes
We will not contact children directly through our social media pages or platforms. The only exception would be a children's social media group. Children would only be admitted to this group with permission from parents and must adhere to social media age restrictions.
We will never publish a child or adult's personal information online, including address, school name or telephone number. We may publish a photo or name but only with the permission of the adult, carer or parent.
Any posts or comments will be consistent with our aims
We'll make sure children, young people and adults are aware of who manages our social media accounts and who to contact if they have any concerns
Parents will be asked to give permission and approval for us to contact children directly through any social media account or group, or by any other means of communication outside a specified and booked Online session.
Parents will be asked and must give written permission for photos or videos of their child to be used by us in any online or printed format. We would also ask any adult for their permission before using photos or videos online.
All of our accounts and email addresses will be appropriate and fit for purpose
Our Zoom Policy
Our online sessions are run through a licensed Zoom account. We provide Zoom meetings links and a passcode. Sessions can only be accessed with this link.
Staff and participants should never share these codes with anyone else.
Children's sessions will have a unique link and passcode for each session.
We do not allow screen shares for participants (only staff) in our children's sessions
We reserve the right to remove any participants of behaviour is inappropriate
We do not allow any recording of our Zoom sessions, unless by the host and only with permission from all participants
Any recorded footage provided by staff should not be shared with anyone outside of the session.
We ask that participants turn their cameras on for our sessions. Refusal to turn on a camera for introductions in our children's sessions may result in a place being terminated. Tis is simply to register and verify participants.
We ask that participants do not share any personal information in our sessions.
The host will end the call for all participants at the end of the session.
The host will ask participants to join a waiting room at the start of the call and the host will admit participants.
We ask that, if possible, participants change their screen name to match the participant's name.
We do not tolerate any bullying online or otherwise. Please see our Anti-bullying policy
What We Expect from Staff (including Volunteers
All staff will be aware of this policy and behave in accordance
All staff communicating to children or vulnerable adults online will have an up-t-date Enhanced DBS check.
Staff will seek the advice of the Designated Safeguarding Lead (Sarah Rands) if they have any concerns about the use of the internet or social media
Staff should communicate any messages that they wish to send out to children, young people or vulnerable adults to the designated person responsible for the organisation's online presence (Holly Davis)
Staff will not friend or follow children, young people or vulnerable adults from personal accounts on social media, or from personal email addresses or by private messages
Staff will make sure any content posted is appropriate for the age forum of the group and for all ages when posted in the public domain
Staff should refrain from communicating with parents through personal social media accounts wherever possible, and refer to formal communication methods using an organisation's email address, social media account or by telephone.
Staff will never contact children, young people or vulnerable adults directly by telephone.
If staff need to contact children via email, we would only do so with parents permission and we will copy at least one other member of staff into any emails sent.
Staff will never contact children or young people directly outside of normal office hours
Emails and contact will be signed off in an an appropriate and formal manner
Any disclosures of abuse reported through social media will be dealt with in the same way as any face-t-face disclosure, according to our reporting procedures (see our Adult and Children's Safeguarding Policy)
Smartphones will be used appropriately and will not be used to record any images or share any content without the permission of parents/carers. Content shared would meet our guidelines for appropriate content.
Staff and young people would never engage in any inappropriate contact via online or other means.
What We Expect of Young People and Adults
Adults and children should be made aware of this safety policy and agree to its terms before signing up to our courses
We expect children, young people and adults' behaviour online to be consistent with these guidelines when using our services.
Bookings for our sessions should be made only by an parent/guardian or carer with parental authority.
Using Mobile Phones
Staff will not keep children's or young people's phone numbers and will make all telephone contact through a parent, guardian or carer.
We would always seek parental permission if we need to contact children directly
In the event of contact being made to a child with parent permission, a copy of all communication will be kept and provided to our organisation and provided to parents or guardians at their request. The purpose for any contact will always be made evident.
If any child or young person makes contact with one of our members of staff via mobile phone (or other online device) we will either:
end the conversation and cease reply
suggest contacting the matter in a face-to-face or parental authorised event
if we are concerned for the child's welfare we will refer to the Designated Safeguarding Lead (Sarah Rands)
We ask parents to advise children and that adults in our sessions follow the following when in our sessions:
that mobile phones or recording devices should NOT be used in our sessions, online or otherwise. They should not be used for taking photos or videos in the session, sharing information from the session (whilst the session is in progress) or for communicating any information about others within the session
That the use of mobile phones during a taught session would be considered inappropriate for children and we encourage children to only bring mobile phones to sessions for emergency use only
We do not tolerate any bullying or discrimination, including that by mobile phone or other deice. Please see our Anti-bullying policy.
Use of Other Digital Devices and Programmes
The principles in this policy apply not matter which current or future technology is used including computers, laptops, tablets, web-enabled games consoles and smart TVs - and whether an app, programme or website is used.
If any digital devices are used as part of activities within the organisation:
we expect children and young people to adhere to the guidelines above
we will ensure all staff adhere to the guidelines above
We like to use photos of our sessions and attendees for promotion and publicity in the public domain. We would always seek permission from individuals (adults) and parents/guardians (children) before taking or using any photographs. Images would only be used in our professional forum. You have the right to refuse any photographs or recordings of your or your child’s image.
COVID 19 - UPDATE as of 29/09/20
As per Government guidance, we must now keep a record of the contact details of anyone who enters the venue. These details will be taken at the time of booking In line with guidance issued by the Department for Health and Social Care, we will keep your details safely and in compliance with GDPR legislation for 21 days before securely disposing of, or deleting them. We (including the venue) will only share your details with NHS Track and Trace, if asked, if it is needed to help stop the spread of Covid-19. We will not use your details for any other purposes or pass them on to anyone else.
What data do we collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, communications); comments, feedback, product reviews, recommendations, and personal profile.
How do we collect your data?
You directly provide Thread and Press with most of the data we collect. We collect data and process data when you:
Register interest in a booking or complete a booking form for any of our products or services.
Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
Voluntarily provide us with your name (optional) and email address to sign up to our newslettter.
Use or view our website via your browser’s cookies.
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
How will we use your data?
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
Email you with special offers on other products and services we think you might like (if you subscribe to our newsletter)
If you give us permission, we may use data to promote our website or organisation. We will always seek individual permission before doing this.
We will not share your data with third party individuals or organisations.
How do we store your data?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
Our Company securely stores your booking contact data at our business premises. We may also take emergency contact phone numbers in a safe folder to our sessions. We also store any booking forms received digitally in an encrypted digital folder. Our Company will keep your booking data in digital and paper data for the duration of your bookings and for a period of 6 months after this date (unless Government guidance and policy changes), with the exception of data collected in an accident book which will be kept for a duration as per UK guidelines. Once this time period has expired, we will delete digital data safely and destroy paper data.
How do we contact you?
We may contact you to notify you regarding your booking, to troubleshoot problems with your booking, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
Keeping you signed in
Understanding how you use our website
How can you manage cookies?
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Privacy policies of other websites
Our Company would like to send you information about products and services of ours that we think you might like. You can receive this by signing up to our newsletter or by ticking the relevant option on our booking form.
If you have agreed to receive marketing, you may always opt out at a later date or unsubscribe to our newsletter at any time.
You have the right at any time to stop Thread and Press from contacting you for marketing purposes.
If you no longer wish to be contacted for marketing purposes, please click here.
What are your data protection rights?
Thread and Press would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request Thread and Press for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Thread and Press correct any information you believe is inaccurate. You also have the right to request Thread and Press to complete the information you believe is incomplete.
The right to erasure – You have the right to request that Thread and Press erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Thread and Press restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Thread and Press’ processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Thread and Press transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:
Or write to us: Thread and Press, 34 Wold Road, Pocklington, East Riding of Yorkshire, YO42 2QG
Unsubscribing to mailing lists
If you wish to unsubscribe to our newsletter/mailing, list, you should choose the unsubscribe option which will be found on your email. You are free to unsubscribe at any time. Any technical issues should be directed to email@example.com.
How to contact us
Email us at:
Or write to us at: Thread and Press, 34 Wold Road, Pocklington, East Riding of Yorkshire, YO42 2QG
How to contact the appropriate authority
Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.