Bookings

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Most sessions from January 2024 will be booked via Craft Courses (www.craftcourses.com) and Eventbrite (www.eventbrite.com). Bookings are usually only taken directly when using a Thread and Press CIC gift voucher. 

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Refunds

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If we are forced to cancel a session or sessions, due to staff absence or due to unforeseen circumstances with venues or equipment, then we will offer you a full refund for any missed sessions only. In all other circumstances, the refund policy below applies. Sessions are refunded based on a singular session cost by calculating the individual session cost and multiplying by the number of sessions missed. Session cost is worked out as an equal cost per session. 

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Bookings can be cancelled as per the booking agent's policy. 

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If you cannot attend a session, we are unable to offer a refund for that session. Attendance to an alternative session may be possible subject to class sizes, but

is at our discretion.

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If we cancel a session or session(s), you will be entitled to a refund for that session(s). We will endeavour to give as much notice as possible.

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If a session(s) is cancelled due to an issue with the venue, you will be entitled to a refund for that session(s).

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Refunds must be requested to us, or to Craft Courses admin team. 

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In the unlikely event that we need to change venue mid-course, we will do our best to seek an alternative venue. If you cannot attend this alternative venue, or if we cannot find one for that course, we will offer you a refund for the affected sessions.

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Our courses are dependent on numbers to be viable. We reserve the right to cancel a course before the start date if we do not get enough numbers to make the course viable. In these circumstances we will offer you a full refund.

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We do not refund deposits for parties or group bookings, unless it is at our discretion. The current exceptions to this is when are when a party or group booking is cancelled due to adverse windy weather (where a covered gazebo is not appropriate) or when a booking is cancelled by us.

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General information

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Our courses may have parking provided, please use these spaces as directed. We accept no liability for any damage to vehicles or personal property in vehicles whilst vehicles are parked at the venue or other location.​

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Our courses will run as supervised by our staff. Our staff have an Enhanced DBS certificates, a Paediatric First Aid qualification (for children's sessions) and we are fully insured. In the event of a medical emergency, we will contact the emergency services and the emergency contact that you provide us (for children's session). It is your responsibility to ensure that the emergency contact information that you provide is kept up-to-date.

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We provide basic materials and equipment. Some courses, such as Comprehensive Sewing, may suggest you provide your own additional fabrics of your choice.

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With the exception of sewing machines, we cannot allow you to bring your own equipment to our sessions. If you bring your own sewing machine it should eb on prior agreement with us, and you should ensure it is in good working order with a PAT test within the last 12 months. We accept no responsibility for damage to people or equipment arising from the use of your own sewing machine.

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We make every effort to ensure our courses are accessible to all. There may be some locations that only have access via staircases, although this has been reduced to a minimum and avoided wherever possible. In the event that a course is running by access via staircase only, we will do our best to offer you an alternative course wherever possible.

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We will do our best to accommodate all learning needs. Please ensure you make us aware of any special needs, learning needs or learning requirements at the time of booking. We will not discriminate against anyone and welcome all learners. If you wish to bring someone for a supporting role, please let us know at the time of booking.

 

Bookings for Under 18

As parent/guardians of a learner under 18, we request that you complete all the relevant information on the booking form, including contact name (this is particularly important when booking a child, please ensure the number you give is the number we can contact you on the day in the event of emergencies). Please ensure that you fill the booking in your name, with your child's name as attendee (this will come up as an option on booking). It is your responsibility to ensure this information is up to date.

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We allow learners aged 13 years + to attend most adult courses if they are accompanied by an adult at all sessions. This is at our discretion. 

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For day courses we request that your child brings a packed lunch or a drink/snack. For health and safety reasons, we politely request that you do no pack foods containing nuts.

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Our courses are delivered by experienced teachers and you can feel assured that your children are safe in our care. We treat all issues seriously and will not tolerate bullying or discrimination in any form. We expect reasonable behaviour by learners at all time. In the unlikely event that behaviour is unreasonable or unmanageable, we reserve the right to refuse the continuation of the learner’s place. We will not offer a refund in these circumstances.

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We request that Under 16s are brought to the course and collected promptly. If you child is to leave independently. or with someone other than the parent/guardian, please let us know in advance.  We usually request that children under 8 are accompanied by an adult at all times. 

 

Mobile phones should not be used in children's classes. We accept no responsibility for any loss or damage to personal property at the venue.

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We will provide gloves and aprons where appropriate. However, we accept no responsibility for clothing damaged as a result of our activities, we strongly suggest wearing suitable clothing.

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For health and safety reasons, clothing and hair should be securely fastened or tied back. No loose or long jewellery should be worn.

 

We like to use photos of learners and their artwork for publicity on our website or business social media pages. We would always seek parental permission before taking or sharing photos of children, or seek permission of the participant if an adult.

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We expect all participants and staff to adhere to our Code of Conduct policies in full.

We treat any Safeguarding issues are treated extremely seriously and will follow our Child and Adult Safeguarding Policies.

Please contact us for copies of our other policies for more information:

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Discounts and Offers

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We may run discounts or promotional offers. We reserve the right to amend or change offers at any time (this will not affect discount codes that have already been agreed or applied to a booking) Only one discount can be applied to any one booking at any one time. At this time, we cannot issue discount codes to use directly with out booking agents. However, if a discount is offered by us to you, we ask that you would book as usual and then we will refund back the discount amount. Sibling and multiple sessions child of 10% may be applicable. These may be applied via the booking agent.  Discounts do not have a cash value and cannot be exchanged for cash. You are responsible for providing correct and accurate information. Any information that leads to in correct application of a discount code will result in a discount being revoked. Only one discount per booking. 

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Gift Vouchers

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We provide gift vouchers that can be purchased from us directly. These are non-refundable. We can supply a paper copy for a small postage fee, or a digital copy that can be sent via email. As our booking agents use their own voucher system, any Thread and Press CIC gift voucher should be redeemed with us directly. Just choose a session that you would like to attend and contact us to check availability. If the session is available we will send you a booking confirmation. Gift vouchers are valid for 12 months from the date or purchase unless stated otherwise.  Gift vouchers have no cash value and cannot be exchanged for any other services or currency. If you have a Craft Courses gift voucher, please speak to the Craft Courses admin team directly - these conditioan only apply to Thread and Press CIC gift vouchers. 

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Parties

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Parties usually require a deposit to be paid (which in the event of cancellation due to adverse weather without an indoor option, which would be refunded). Parties are expected to be paid for as a deposit at booking and the remaining balance within 7 days of the completed party. All other booking terms and policies apply. 

 

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Health and Safety

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We are experienced at delivering sewing sessions and we are fully insured for public liability cover. in booking yourself onto a session, you agree that you accept responsibility for the unlikely event of any harm or damage caused by the sewing machine, such as damage from the needle. In booking someone else onto the session, you should make sure they agree that they accept responsibility for the unlikely event of any harm or damage caused by the sewing machine, such as damage from the needle. All of our machines are serviced and PAT tested as appropriate.  We cannot accept any responsibility for any damage cause by inappropriate use, or independent use when not in attendance to our sessions. For learners under 18, by booking a child onto a workshop, you agree to their use of risk-assessed machinery and equipment. 

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If you wish to bring your sewing machine to our sessions, you do so at your own risk. It should be well-maintained and in good working order, with a PATE test certificate within the last 12 months. We do not accept any responsibility for damage to your sewing machine or loss of any equipment you bring to our session. We reserve the right to ask you to refrain from bringing a sewing machine if we deem it unfit for purpose. Please do not share your sewing machine with any other learners, we accept no responsibility for any harm your sewing machine may cause to other learners. 

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Privacy Policy

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This privacy policy will explain how our organisation (Thread and Press CIC) uses the personal data we collect from you when you use our website or provide booking information.

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We like to use photos of our sessions and attendees for promotion and publicity in the public domain. We would always seek permission from individuals (adults) and parents/guardians (children) before taking or using any photographs. Images would only be used in our professional forum. You have the right to refuse any photographs or recordings of your or your child’s image. We do take photograph of artwork as appropriate and may use these for publicity purposes. 

 

What data do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, communications); comments, feedback, product reviews, recommendations, and personal profile.

 

How do we collect your data?

You directly provide Thread and Press CIC with most of the data we collect. We collect data and process data when you:

• Register interest in a booking or complete a form for any of our products or services.

• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.

• Voluntarily provide us with your name (optional) and email address to sign up to our newslettter.

• Use or view our website via your browser’s cookies.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Please also refer to the Craft Courses data policy on their website. 

 

How will we use your data?

We collect such Non-personal and Personal Information for the following purposes:

1. To provide and operate the Services;

2. To provide our Users with ongoing customer assistance and technical support;

3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

5. To comply with any applicable laws and regulations.

We might:​

• Email you with special offers on other products and services we think you might like (if you subscribe to our newsletter)

• If you give us permission, we may use data to promote our website or organisation. We will always seek individual permission before doing this.

 

We will not share your data with third party individuals or organisations.  

 

How do we store your data?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 
 

Our Company securely stores your booking contact data at our business premises. We may also take emergency contact phone numbers in a safe folder to our sessions. We also store any booking forms received digitally in an encrypted digital folder. Our Company will keep your booking data in digital format for the duration of your bookings and for a period of up to 12 months, (unless Government guidance and policy changes), with the exception of data collected in an accident book which will be kept for a duration as per UK guidelines. Once this time period has expired, we will delete digital data safely.

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How do we contact you?

We may contact you to notify you regarding your booking, to troubleshoot problems with your booking, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

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Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology. For further information, visit allaboutcookies.org. We host out website with Wix.com. Wix use cookies for the operation of their website. To find out about which cookies Wix uses, please see this useful link. https://support.wix.com/en/article/cookies-and-your-wix-site

 

How do we use cookies?

Our Company uses cookies in a range of ways to improve your experience on our website, including:

• Keeping you signed in

• Understanding how you use our website

 

How can you manage cookies?

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The Thread and Press website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy. Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 13th December 2023. 

 

Marketing

Our Company would like to send you information about products and services of ours that we think you might like. You can receive this by signing up to our newsletter or by ticking the relevant option on our booking form.

If you have agreed to receive marketing, you may always opt out at a later date or unsubscribe to our newsletter at any time.

You have the right at any time to stop Thread and Press from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please choose the unsubscribe option on your marketing email. 

 

What are your data protection rights?

Thread and Press would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Thread and Press for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Thread and Press correct any information you believe is inaccurate. You also have the right to request Thread and Press to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Thread and Press erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Thread and Press restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Thread and Press’ processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Thread and Press transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: threadandpress@gmail.com

Or write to us: Thread and Press, 34 Wold Road, Pocklington, East Riding of Yorkshire, YO42 2QG

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Unsubscribing to mailing lists

If you wish to unsubscribe to our newsletter/mailing, list, you should choose the unsubscribe option which will be found on your email. You are free to unsubscribe at any time. Any technical issues should be directed to threadandpress@gmail.com.

 

How to contact us

If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: threadandpress@gmail.com

Or write to us at: Thread and Press, 34 Wold Road, Pocklington, East Riding of Yorkshire, YO42 2QG

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

 

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